The Systematic Study of Customer Network and Its Knowledge Management: the Strategic Support for Customer Relationship Management

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The Systematic Study of Customer Network and Its Knowledge Management: the Strategic Support for Customer Relationship Management
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王永贵,杨龙,杨永恒.顾客关系管理:对顾客网络及其知识管理的系统剖析[J].重庆大学学报社会科学版,2003,9(2):47~51

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