An Analysis of the Enterprise Group Standardization Management Characteristic in Modern China: A Case of Chinese Travel Service Hostels Group
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    Abstract:

    It is an important period of hotel’s development in modern times. As the biggest travel group in modern times,Chinese travel service manages more than 100 hostels,using various forms of business such as own and manage,setup,jointly undertake since 1931.Standardization management is one of the characteristics of modern hotel group,which already reflects in the China travel service hotels group management. Based on Shanghai archives material,the author analyzes the main contents of its standardization management ,including adopting the uniform name and the logo,establishing corresponding rules and regulations,formulating procedures norms and hardware facilities,then sums up three management characteristics,such as attaching importance to customer service personnel,strengthening supervision and control,innovating management methods. At last,the author points out the effects of standardization on group operating.

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龚敏,郑焱.近代企业集团标准化管理特征分析——以中国旅行社旅馆集团为例[J].重庆大学学报社会科学版,2011,17(3):82~86

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