运用社会化聆听方法的非集中供暖区住户对冬季室内热环境不满的分析
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作者单位:

重庆大学

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中图分类号:

TU375.4

基金项目:

“十三五”国家重点研发计划


Dissatisfaction expressed by occupants with winter indoor thermal environment in the non-district heating zone based on the social listening method
Author:
Affiliation:

Chongqing University

Fund Project:

National Key Research and Development Program of China

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    摘要:

    随着社会经济的发展,居住在秦岭-淮河线以南的非集中供暖区居民对解决严酷的冬季室内环境的抱怨需求越发高涨,他们希望能在冬季拥有舒适的室内环境。有关于采暖需求和采暖行为的相关文献多是使用问卷调研进行的,而问卷中的问题和选项又多是研究者主观制定的;在这种情况下,居民只能顺着研究者的思路表达他们的不满,这将导致调研结果有所偏差;此外,研究者设计的问卷选项在丰度上也有所欠缺。此项研究基于社会化聆听的方法,回顾了网络社交问答社区平台上有关供暖的讨论,收集了21653条网络用户自发表达的有关供暖的观点回答和评论,着重研究了其中3.19%的五项关于室内热环境营造的不满。研究结果表明,网络用户有关冬季室内热环境的抱怨相比传统问卷调研来说类型更加丰富,内容更加细碎;此外,网络用户更倾向于使用特定动作描述采暖设备的开启。这将对后续相关研究中问卷调研问题和选项的设置提供参考,成为传统被动式问卷调研的补充。

    Abstract:

    With the development of the social economy, people in the non-district heating area zone south of the Qinling To Huai River line have growing complaints demands about to deal with the harsh winter indoor environment, and yearn for a comfortable indoor environment in winter. Relevant studies on heating demand and heating behavior are based on questionnaire surveys whose options are made by researchers subjectively. That would lead to biased results for In that case, occupants can only show complaints following the researcher's thinking and that would lead to biased results. While Apart from that, the options that researchers designed were also not abundant enough. The sSocial listening method is applied in this study that reviews relevant discussions on heating issues on the social network platformquestions and answers community, collects the opinions21653 pieces of answers and comments expressed spontaneously by different users, focuses on the 3.19% dissatisfaction of them with the indoor environment of five categories, found that complaints during winter are much more trivial than researches thought before and users online tend to describe equipment service time as can be described more detailed by actions-activated. That will provide a reference for the designing questions and answers options setting ofto the questionnaire in related research and be a supplement to the traditional passive questionnaire survey. Keywords: heating; dissatisfaction; social listening; questionnaire

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  • 收稿日期:2020-10-16
  • 最后修改日期:2020-10-27
  • 录用日期:2021-01-04
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