高铁站候车厅夏季物理环境参数与旅客满意度的关联研究
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重庆交通大学

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国家自然科学(52308037),重庆市教委人文社科项目(24SKGH116),重庆市教育科学规划项目(K23YG2070439)


Study on the correlation between physical environment parameters and passenger satisfaction in the waiting room of high-speed railway station in summer
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CHONGQING JIAOTONG UNIVERSITY

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National Natural Science Foundation of China (No. 52308037); Chongqing Municipal Education Commission Humanities and Social Sciences Project (24SKGH116), Chongqing Municipal Education Science Planning Project (K23YG2070439)

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    摘要:

    高铁站候车厅的环境品质直接影响旅客的出行体验,夏季高温天气对高铁站候车厅的物理环境参数提出了更高的要求。本研究通过对国内不同地区高铁站候车厅夏季室内物理环境的调研与数据监测,结和相应站点的旅客满意度调研问卷数据,探讨高铁客站候车厅夏季的物理环境品质与旅客满意度的关系。研究通过系统的现场测量方法,详细收集了十一个高铁站的温度、湿度、噪声、照度、PM10、二氧化碳浓度等关键物理环境参数,对比分析不同车站候车厅的夏季室内物理环境现状,同时利用问卷调查法收集旅客的满意度反馈,结合环境监测数据与问卷结果分析室内物理环境因素与旅客满意度之间的关系。最后,研究利用因子分析和多元线性回归的方法,确定在夏季条件下,高铁客站候车厅物理环境总满意度与热环境、光环境、声环境和空气质量之间的定量关系。研究结果表明,在夏季条件下旅客满意度与温度关系最显著,其次是空气质量和声环境,光环境对整体满意度的影响最小。在热环境中,湿度和通风与与物理环境总满意度相关性较强,其次是温度分布均匀度和温度。声环境中相关性较强的为噪声因素和播音清晰度。光环境中照度影响较大,空气质量中的空气污染物和新鲜度占比较高。

    Abstract:

    The waiting hall's environmental quality directly impacts passengers' travel experience. The high temperatures in summer impose higher requirements on the physical environmental parameters of high-speed rail station waiting halls. By investigating and monitoring the indoor physical environment of waiting halls in different regions of China during summer, this study analyzes passenger satisfaction survey data from corresponding stations to explore the relationship between the physical environment quality of these waiting halls and passenger satisfaction. Through systematic field measurements, key physical environment parameters such as temperature, humidity, noise, illumination, PM10 levels, and carbon dioxide concentration were collected in detail from 11 high-speed railway stations. The indoor physical environment status of different station waiting rooms during summer was compared and analyzed while collecting passenger satisfaction feedback through questionnaire surveys. Based on environmental monitoring data and questionnaire results, an analysis is conducted to determine the quantitative relationship between overall satisfaction with the physical environment (including thermal environment, light environment, sound environment, and air quality) in high-speed railway station waiting halls during summer using factor analysis and multiple linear regression methods. The results indicate that during the summer season, passenger satisfaction is primarily influenced by temperature, followed by air quality and sound environment. The impact of light environment on overall satisfaction is found to be relatively minimal. In terms of the thermal environment, there is a strong correlation between humidity and ventilation with overall satisfaction regarding the physical environment. This is followed by the uniformity of temperature distribution and actual temperature. In the acoustic environment, noise factor and broadcast clarity exhibit a significant correlation. The illuminance in the light environment is more important, while air pollutants and air quality freshness account for a relatively substantial proportion.

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  • 收稿日期:2024-09-27
  • 最后修改日期:2025-04-28
  • 录用日期:2025-06-13
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