顾客差异对休眠品牌激活的路径选择研究
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教育部2013年度人文社会科学研究规划项目 "休眠品牌与企业品牌融合的作用机制及激活路径研究" (13YJA630051);重庆市教委2012年度科学技术研究项目 "基于智力扶持与机制创新的渝东北地区微型企业实证研究" (KJ121102)


A Study on Consumers’ Differences about Reviving Strategies of Dormant Brands Based on Cue Theory
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    摘要:

    文章旨在市场观察和透析已有文献关于休眠品牌激活对策的研究基础上,还原探索休眠品牌在消失后的品牌权益的线索遗留状态,并采用生物学的“激活域”的作用机理,以此构建休眠品牌的衍化机理到激活路径之间链接式的一体化应用模式,从根本上解决休眠品牌激活后的可持续研究,开拓企业品牌管理战略研究的新视角。通过实证研究提出针对不同消失时间的休眠品牌,在企业抉择激活后,对不同的消费者由于个体差异,采用的激活策略存在着一定的差异:对消失5年以内和消失10年以上的休眠品牌,忠实顾客采用老样式/老功能策略效果优于非忠实顾客,老样式/新功能策略、新样式/老功能策略在忠实顾客和非忠实顾客之间采用效果无显著差异;对消失5年至10年间的休眠品牌采用三种策略的效果,忠实顾客都优于非忠实顾客。但是,在性别方面,休眠品牌的三种激活策略无明显差异,效果相当。

    Abstract:

    Based on market observation and in–depth analysis of reviving methods of dormant brands, this paper explores residual clues of brand equity through usage of cue theory of psychology. It extends the theory of evoked set in marketing and establishes a connection between derived mechanism of dormant brands and integrated application model. It fundamentally solves the sustainability of brand development after reviving and creating a new perspective of study on brand management strategy, which has a larger theoretical and practical significance. By empirical research methods, the paper confirms differences between loyal and disloyal customers are significant only as far as old style and old function as for dormant brands which disappeared five years or ten years ago. As for dormant brands which disappeared between five years and ten years ago, differences between loyal and disloyal customers are significant as for three strategies. But there is not significant difference as for female and male customers. It reaches conclusions that enterprise may adopt different strategies to revive dormant brands as for different customers.

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林雅军,谭武斌.顾客差异对休眠品牌激活的路径选择研究[J].重庆大学学报社会科学版,2014,20(4):96-92. DOI:10.11835/j. issn.1008-5831.2014.04.013

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  • 收稿日期:2014-04-03
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  • 在线发布日期: 2014-07-01
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