Grass-roots civil servants work at the front line of government administration and public service. An important task of mass line is to carry out a profound criticism and self-criticism. That is self-reflection. To study the features of grass-roots civil servant’ self-reflection, we extract 352 testees to complete the questionnaire. This survey results show that the incentives for grass-roots civil self-reflection include the social untrust, incentive frustration, inefficiency, poor performance, interpersonal conflict; Incentives both have consistency and diversified; Self-reflection has obvious lag, organization and passivity; Interpersonal conflict is more valued than poor performance; Self-reflection can lead to positive changes in the attitude and performance of grass-roots civil servants; Incentive frustration induced self-reflection may lead to negative results. Based on this, this paper puts forward some suggestions to promote grass-roots civil servants.