业务流程运行效率直接影响企业整体运营状况，同时业务流程运行效率又受到企业结构中的多因素影响，采用结构化方法，对企业流程运行中各类常见问题进行分析，指出企业战略、组织结构、管理模式、人员与技术等因素与流程运行效率之间的相互影响，并针对各因素对流程影响的途径，探讨了进行流程优化的基本思路，提出了由企业战略规划到业务流程，再到企业的组织保障的链式解决方案。同时，就流程分析与信息化建设之间的关系做了简要分析，指出流程优化是企业信息化建设的基础工作和重点内容。

Efficiency of business process has a direct impact on the performance of the enterprise, and accordingly it is also influenced by the multiple factors within the enterprise. The article, with a structured method, analyzed various kinds of problems in the operations of business processes, and illustrated the influences between and among strategy, organization structure, management pattern, human resource and technology, etc. As to the approach of influences of relevant factors on process, the article discussed a basic thought to implement business process improvement, and put for ward an integrated solution involving enterprise strategy planning, business process, and organizational facilities. Meanwhile, a concise analysis was made on relationship between process analysis and informatization. It was given that business improvement was a fundamental and important part of the informatization of the enterprise.

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