China telecom industry are facing a series of changes caused from the business circumstances and the market composition.Under this new situation,they must pay attention to develop their core competence.CRM of customer as the center is suitable for China telecom industry.Only through CRM the companies know the behavior mode of customers' and supply the statisfactory products/service.Thus,the companies can exist and develop well.So,using CRM to rebuild their managerial mode is a necessity trend for China telecom industry to develop their information management.